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Cashout policy
Cashouts are automatically credited back to any and all of the following methods that you have used to make deposits, in the following order:
Cashouts are first processed back to the method(s) used to deposit. Within each deposit method, cashouts are then applied back to your oldest deposit first and your most recent deposit last. Due to changes in MasterCard's policy, we can no longer credit cashouts back to MasterCards.
We apologize if our cashout policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.
1. NETeller
If you have used NETeller to purchase, your cashouts will then be processed back to NETeller up to the amount purchased, again from the amount of your oldest NETeller deposit to the amount of your most recent deposit.
If your cashout is being applied back to a previous NETeller deposit that was made in any other currency than USD, your cashout will be converted into your NETeller account currency by PokerAvenueUSA, before being sent to NETeller.
- Note: This step does not apply to players in the US, Canada or Turkey. No cashouts will be processed to NETeller in these countries. Please view our Canadian FAQ or US FAQ pages for more information.
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2. Moneybookers, VISA Debit Card and ePassporte
If you have used ePassporte, VISA Debit Card and Moneybookers to purchase, your cashouts will then be processed back to ePassporte, , VISA Debit Card and Moneybookers up to the amount purchased, again from the amount of your oldest deposit to the amount of your most recent deposit.
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3. Receiving Your Winnings
If your cashout exceeds the total amount you've deposited that PokerAvenueUSA is able to redeem, or you've used a method of deposit not listed above, you will have the following options to receive your funds:
- NETeller (not available in the US, Canada or Turkey)
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VISA Debit Card or VISA (Visa is only available if you have made at least one purchase with a CFT eligible VISA and your cashout to VISA is from $100 to $2,000). Cashouts to VISA will be automatically converted by PokerAvenueUSA from USD into the currency of the most recent CFT eligible VISA deposit.
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ePassporte (only available if you have made at least one purchase with ePassporte)
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Moneybookers (only available if you have made at least one purchase with Moneybookers)
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4. How to Make a Cashout Request
To make a cashout request, login to your Poker Client account and visit the Cashier. Next, select the 'Cash Out' button. Input the amount you'd like to cash out and click 'Request Cash-Out' button.
The following screen will display how your cashout will be processed. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your cashout will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of PokerAvenueUSA.
Review the information on this screen carefully before you complete your cashout request. If you see that the card or account designated to receive your cashout has been cancelled or has expired, please cancel your cashout request and email us at support@pokeravenueusa.com.
- Cashouts processed back to previous deposits with NETeller, ePassporte and Moneybookers will appear in your account within a few minutes.
- Cashouts to NETeller, ePassporte and Moneybookers that are above the total amount deposited, will be processed within 72 hours.
An email notification from PokerAvenueUSA will be sent to you confirming each transaction made within your PokerAvenueUSA account. Always refer to your confirmation email after you've made a cashout to confirm how your funds were processed.
Please allow 48 hours from your last deposit before requesting to cash out.
In special cases, additional information may be required for a cashout to be processed.
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